My generated codes aren’t working.
Did you receive a confirmation that the 2FA code was linked to your account? If not, you may need to try again or contact Customer Support via Live Chat for help.
It may also be because the 2FA app and Betinia time are not synched. You can change that without changing the time on your smart device.
Synchronize your app time:
- a) Go to the app on your device.
- b) Open the Settings menu.
- c) Open Time Correction for codes.
- d) Press Sync Now.
You should receive confirmation that the time is now synchronized. Try logging in again.
I don’t see a 2FA app on my smart device.
If you don’t see the app, you probably haven’t installed it, or the installation failed.
Depending on your device, you can download an authenticator app from:
- a) Android — Google Play Store
- b) Windows — Windows Store
- c) iOS — App Store
Do I need to use 2FA every time I log in?
If cookies are enabled when you log in for the first time with 2FA, your device will remember. If you have activated a cookie blocker or have recently deleted cookies, you will need to use the 2FA app again to log in.
The Authenticator won’t open.
Sometimes, apps crash. If you are sure the installation was successful, the best thing to do is to restart your device and try again.
It still won’t open.
If the app still won’t open after restarting your device. You may need to reinstall the authenticator.
Go back to the store you downloaded the program from and uninstall it. Once you have confirmation the app has been uninstalled, restart your device and reinstall it.
Help, nothing’s working.
If you're still having trouble with the 2FA app, contact Customer Support via email or Live Chat for assistance.