If you are a resident but temporarily outside of Ontario, you will not be allowed to wager. When still in Canada, you should still be able to change basic settings and check the status of your account.
If you are outside Canada or near the border and using a cell tower from another country, you may be denied access to Betinia.
We have heard of cases where players living close to geographical limits are treated as being out of zone. Locations far from cell towers and Wi-Fi signals can also prove troublesome for the geolocator to triangulate and prove that you are in Ontario.
There are also some PC and iOS softwares known to cause issues with the geolocators, including:
Virtual Private Network (VPN)
- Most Virtual Private Networks (VPNs)
Virtual Network Client (VNC)
- Apple VNC (Mac)
- Tiger VNC
Remote Desktop software
- GoToMeeting
- Log Me In
- Team Viewer
- Apple Remote Mgmt. (Mac)
- Splashtop
You may find that turning these programs off will allow you to access the site.