Version: 1.2
Applicable from: 19.01.2026
This Privacy Policy outlines the manner in which we process Personal Information about persons who use our Services, including the information we collect, the purposes of collection, how we use, share and protect it, as well as your rights with respect to your Personal Information. For definitions of the terms used in this Policy, please see Section 2 below. You will be asked to explicitly accept this Policy when you sign-up for our Services. Please note that this Policy may be updated from time to time, as described in Section 14.
This Policy is incorporated by reference into the Terms and Conditions.
Our Services are provided as part of the open and regulated internet gaming (igaming) market in Ontario conducted and managed by iGaming Ontario. In the course of and in connection to, providing our Services, we collect, use, and disclose information: a) on behalf of and as an agent of iGaming Ontario; b) under the legal authority under the Ontario Regulation 722/21 made under the Alcohol and Gaming Commission, and the operating agreement entered into between us and iGaming Ontario; c) pursuant to the applicable Privacy Laws.
WE ENCOURAGE YOU TO READ THIS POLICY CAREFULLY AND USE IT TO MAKE INFORMED DECISIONS. BY CONTINUING TO USE OUR SERVICES, YOU CONFIRM THAT YOU HAVE READ THIS POLICY AND EXPRESSLY CONSENT TO OUR COLLECTION, PROCESSING, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY AND OUR TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH THE TERMS OF THIS POLICY OR THE TERMS AND CONDITIONS, YOU MUST IMMEDIATELY STOP USING OUR SERVICES.
We are responsible to ensure that the Personal Information you provide us remains accurate and up-to-date. You are responsible to inform us of any change or update to the Personal Information you have provided us.
While we rely on your consent for collection, use, and disclosure of your Personal Information, for a certain portion of your Personal Information, we also perform these activities as required to meet our legal, regulatory and/or contractual obligations; these include our obligations under iGaming laws, Anti-Money Laundering laws, other Applicable Laws, and our operating agreement with iGaming Ontario.
“Applicable Laws”
Refers to any domestic, foreign or international law, statute, ordinance, regulation, by-law, standard or other binding instrument, as updated from time to time, in force in Canada and the Province of Ontario or otherwise binding on the person being referred to in the context where the term is used;
“FIPPA”
Refers to Ontario's Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. F.31;
“iGaming Ontario”
Refers to the corporation established under the O. Reg. 517/21: Lottery Subsidiary - iGaming Ontario;
“Personal Information”
Refers to information that identifies or may reasonably identify an individual with reasonable effort, as defined in the Privacy Laws;
“PIPEDA”
Refers to the Canadian (Federal) Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5;
“Policy”
Refers to this Privacy Policy;
“Privacy Laws”
Refers to the Applicable Laws that govern collection, use, Laws” disclosure and retention of Personal Information, including the PIPEDA and FIPPA;
“Services”
Refers to the Website, including the mobile version where applicable, its content and digital assets, and all access and services provided therein;
“us”, “we”
Refers to the operator of our Services - Canadix Limited, a company under “our” and the laws of Malta, with its registered address at Level 2, Suite 2, The similar Phoenix Business Centre, Trig 11-Ferrovija, C/W Triq Regjonali, C/W Triq 11-Blata L-Kahla, Santa Venera SVR 9022, Malta;
“Website”
Refers to this website, on.betinia.com;
“you”, “your”
Refers to you, the person accepting this Policy and similar.
The words “including”, “such as”, “in particular”, and similar do not imply limitation, and mean including, without limitation.
We collect and use the following types of Personal Information about you:
Registration/Login
We may ask you to provide us with certain Personal Information about yourself during account registration and thereafter. The information provided shall be used for your registration, identification and for account management by us.
This information may include your full name, residence and mailing addresses, telephone/cell number, email address, date of birth, photograph, gender, occupation, marital status, hobbies, utility bills and any other mandatory details as might be requested at any and all times from you for the purpose of registration and/or continued use of the service.
In addition, we may collect certain information as required under various gambling regulations, as well as Know Your Customer (“KYC”) and Anti-Money Laundering (“AML”) regulatory requirements, such as your source of funds. The said data is processed in order for us to perform our contractual obligation with our users and pursuant to our legitimate interests. By providing such Personal Information to us, you warrant that it is full, accurate and up-to-date.
Government-Issued ID
In certain instances, you may be required to provide a copy of a government-issued ID for the identity verification process. Please note that this information is required for certain features of our Services.
Payment Processing
Any provided account, credit card or other information regarding payment transactions will be collected and may be transmitted to the payment service provider in order to fulfill the payment requested by you. Additional Terms and Conditions of the payment providers may apply, which should be available in the transaction process.
User Behaviour
We also collect information regarding potential gambling problems or addictions, based on your patterns of gambling across our services, in order to ensure a responsible gaming environment and as required by law.
Device Information
Our Services may collect additional Personal Information about you when you use those Services. Such collections are automated and usually seamless. Personal Information collected in this manner may include:
Login History and Technical Information
In order to enhance the functionality of our Services and to provide you with a better user experience, we collect technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to our Services; etc.).
Gameplay Information
We record gameplay information including, among other things, all your deposits, withdrawals, gaming transactions (such as bets and wins) and other transactions within our Services, and the tools and services you use to perform those transactions to ensure fair and secure play with legal obligations and enhance your overall gaming experience.
Analytical Information
We collect information about your use of our Services, which includes information such as application usage, log files, user activity (e.g., pages visited, clicks, online browsing, time spent), alerts and other actions on the Website. This information is collected for, among other things, troubleshooting errors and bugs as well as for research and analytical purposes about your use of the Service.
Voluntary Information
We also collect information about you that you provide to us voluntarily at your discretion in order to personalize your account or for a specific function.
Live Chat/Support/Contact Form
We monitor and/or record your conversations with us and retain the recordings for such periods as may be necessary to handle your inquiries for customer support and/or security purposes, or as may be required by law and/or in our best interest.
AI Bot Calls
We use AI assisted calling technologies (AI bot) for customer service, operational or marketing purposes in accordance with Applicable Laws; where needed, such calls may be recorded, and you may opt out of such communications at any time.
Cookies and Similar Technologies
We use cookies and similar technologies within our Services. These are used to help you navigate our Services, remember your choices, automatically fill-in information for you, but also track you and collect data on your usage of our Services. Please see Section 10 for more details.
Personal Information We Receive from Third Parties and Open Sources
We may receive Personal Information about you from various third parties engaged in operation of our Services and from our partners. These may include:
We may also collect Personal Information from publicly available sources such as web searches, company registers, social media, news agencies and mass media, provided it is reasonable to do so, and such conduct is not detrimental to your rights and freedoms.
Collated and Derived Personal Information
We may collate and compile Personal Information about you that we receive from you and from other sources. We may derive Personal Information about you from the information in our possession. This is done for internal purposes and to administer your Services. Such information may include various scores, ratings and profiles, in particular for risk and responsible gaming assessments.
By accepting this Policy, you warrant that you will not attempt to falsify, obscure, or alter any information we collect in this manner [for example, by using a virtual private network (VPN)].
We use your Personal Information for the following purposes:
Non-Marketing Purposes
We may use your Personal Information for non-marketing purposes, which include:
Provision of our Services; Support and Customer Relations
We collect and use your Personal Information, such as your name and email address, for consumer service purposes. This includes, for example:
Improving Our Services
We collect, use and disclose information about you and your usage of our Services in order to analyze such usage to improve the usability and effectiveness of our Services. This includes, for example:
Compliance with Applicable Laws
We collect, use and disclose your Personal Information to comply with our various legal obligations, including, without limitation, obligations relating to responsible gaming, anti-money laundering, identity verification, prevention of fraud and complying with individual rights. This includes, for example:
Prevention of Fraud
We may collect, use and disclose your Personal Information to detect and prevent fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect the integrity of our Services. This includes, for example:
Corporate Transactions
We may disclose your Personal Information to potential purchasers, successors or investors in our company or any other member(s) of our company's group or in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, reorganization, bankruptcy, consolidation or sale of an asset or transfer in the operation thereof) in relation to us or any other member(s) of our company's group.
Dispute Resolution and Protection of Our Legal Claims
We collect, use and disclose your Personal Information in order to investigate and resolve disputes and legal claims. This includes, for example:
Marketing Purposes
In accordance with your consent, we use the Personal Information you have given us to deliver tailored advertising and pertinent marketing material to market our Services and to gather aggregate usage information and analytics. You may choose to sign-up to receive marketing communication from us, either during the account registration process or thereafter. If you choose to sign-up to such communication, we may process your Personal Information to send you special promotions, offers, and other notifications of marketing nature, provide targeted advertising via SMS and telephone, as well as through the use of AI bot calls, emails, push notifications, and more. We may also combine information from various sources and use your Personal Information for profiling purposes to build your profile as our customer and provide you with personalized offers. You may opt-out from this marketing communication by clicking on the unsubscribe link inside our messages or by contacting us at support@on.betinia.com. We will not contact you for marketing purposes if you are registered on National Do Not Call List (DNCL). Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you service-related updates and notifications.
We may also share and disclose your Personal Information with other companies within our group or our group's business partners and affiliates ("Marketing Affiliates") for the purpose of providing you with different marketing offers, which we, or our Marketing Affiliates, believe are relevant to you. Our Marketing Affiliates may use this Personal Information with different marketing techniques, such as direct email, mail, SMS, and telephone (including AI bot calls) for marketing purposes.
We will contact you by telephone using automated or AI-assisted calling technologies (including recorded, synthesized, real-time voice messages) only where we have obtained your prior express consent; you may opt out of such calls at any time.
Please note: you can control the delivery of certain advertising or social campaigns through the settings offered by the respective third-party platforms (e.g. Facebook).
In addition, if you download any of our mobile applications to your device from the Apple AppStore or Google Play, the only way to prevent receipt of notifications is by changing the settings on your device itself.
We use third-party advertising technology to serve advertisements when you visit our Website and use our Services. You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA").
For more information regarding this practice by NAI members and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://www.networkadvertising.org/optout_nonppii.asp and http://www.aboutads.info/choices.
iGaming Ontario offers a voluntary centralized self-exclusion tool (“BetGuard”) whereby individuals may register to centrally self-exclude from all regulated igaming sites in Ontario. BetGuard is offered subject to the BetGuard privacy policy.
In connection with BetGuard, iGaming Ontario, Canadix Limited, and their respective authorized suppliers on behalf of iGaming Ontario, may collect, use, share, disclose, retain, or otherwise process your Personal Information to develop, operate, maintain, sustain, update and modify BetGuard. This information may be used to verify your identity and centralized self-exclusion status, enable your centralized self‐exclusion from regulated igaming sites, or for any other lawful purpose under the BetGuard privacy policy and the BetGuard Terms and Conditions. Personal Information will be retained only for the period allowed by the BetGuard privacy policy and Information will be retained only for the period allowed by the BetGuard privacy policy and Applicable Law.
For further information, please review the applicable BetGuard privacy policy.
In accordance with FIPPA (s.38. (2)), we have the authority to collect and process Personal Information under these conditions:
In addition, we collect, use or disclose your Personal Information under these conditions:
We have set out in Section A above, a description of the purposes for which we may use your Personal Information.
We will never rent, sell or share your Personal Information with third parties ("Recipients"), and we disclose your Personal Information to Recipients only to the extent required for one or more of the specific purposes stipulated in this Policy.
Sharing Personal Information for Non-Marketing Purposes
We may share your Personal Information with third parties that are engaged in delivering our Services and pursuing other purposes listed in Section 4(A) above, and that need it to perform their contractual obligations toward us, as well as to meet their own legal and regulatory obligations. These Recipients include:
Sharing Personal Information for Marketing Purposes
We may engage third parties to pursue marketing purposes listed in Section 4(A) above, and in such cases, we may share your Personal Information with such entities, where you have consented to the disclosure of your Personal Information for these purposes. You may opt out from our marketing communication and from us sharing your Personal Information in this way by clicking on the unsubscribe link inside those messages or by contacting us at dpo@on.betinia.com. You may also register to the relevant National Do Not Call List (DNCL) to stop receiving marketing communications by telephone or SMS, including by AI bot calls.
Compelled Disclosure
We may disclose your Personal Information to federal and provincial government institutions, licensing authorities and other entities as required by the Applicable Laws. In particular, we will cooperate with law enforcement agencies for purposes of national security and public safety.
In addition to the purposes listed in this Policy, we may disclose Personal Information with those Recipients for any of the following purposes:
Our Services, in whole or in part, may be hosted outside Ontario, Canada. Your Personal Information will be generally stored and used within the European Economic Area (EEA). For various operational and legal reasons, your Personal Information may be transferred to other foreign jurisdictions. This may include transfers of your Personal Information to third parties listed in Section 6.
By accepting this Policy, you consent to the transfer of your Personal Information to any jurisdiction in accordance with the Applicable Laws and accept that applicable data protection laws in those jurisdictions may differ from data protection laws in force in Ontario, Canada.
Whenever we transfer your Personal Information outside Ontario, Canada, we make sure that the Recipients of your Personal Information have policies and processes in place to ensure that your Personal Information will be properly safeguarded at all times. We use contractual and other means to ensure that such Recipients provide a level of protection for your Personal Information that is adequate and equivalent to the level of protection set forth in this Policy and that are in line with the Applicable Laws to protect your Personal Information when it is transferred to foreign jurisdictions.
Where Personal Information is collected from you and processed in a foreign country, this information may be accessible to law enforcement and national security authorities of that jurisdiction.
For more information about the transfer of your Personal Information outside of Canada, please contact us (our contact details are available under the "CONTACT US” section below).
We will use reasonable efforts to keep your Personal Information accurate and up-to-date. You have the right:
Please note that these rights are not absolute and requests are subject to any applicable legal requirements, including gambling regulations and other legal and ethical reporting or document retention obligations. Please note that withdrawing your consent to the collection, use and disclosure of your Personal Information, and/or asking that we delete your Personal Information, may result in us being unable to continue to provide you with our Services. In addition, please note that we may also rectify, replenish, or remove incomplete or inaccurate information at any time and at our own discretion, in accordance with our internal policies. You may exercise your right, as well as any other individual rights that may be provided for by the Privacy Laws, by contacting us at dpo@on.betinia.com. Please note that we may require you to provide sufficient proof of your identity before we can accommodate your request.
Our Services are to be used exclusively by persons of at least 18 years of age ("Legally of Age"). If you are not Legally of Age, you should not download or use our Services, nor provide any Personal Information to us. We never knowingly or intentionally collect or use Personal Information of individuals under 18 years of age. We reserve the right to access and verify any Personal Information collected from you. In the event that we become aware that a user who is not Legally of Age has shared any information, we may discard such information unless it is needed to comply with any legal or statutory obligation binding upon us. You must immediately inform us (contact details are available under the "CONTACT US" section below) if you are under 18 years of age, you are a parent or a guardian of such a person, or you otherwise become aware of any person under 18 years of age whose Personal Information we process. After appropriate verification, we will delete such Personal Information.
We collect certain categories of Personal Information automatically by using cookies and similar technologies.
When you visit our Website or use our Services, a cookie will be stored on your computer. Generally, cookies and similar technologies work by placing a small text file to your browser and by assigning to your browser or device a unique number that has no meaning outside of our Services. We use these technologies to personalize your experience, including language and currency preferences. We also use these technologies to collect statistics about the usage of our Services, perform analytics and to assist in delivering content specific to your interests.
Additionally, after you've entered your login and password to access our Services, we save that information so you don't have to re-enter it repeatedly during that session, and may save your login for future sessions.
Most browsers automatically accept cookies. To manage the collection of information through cookies or other equivalent technology, you can use the settings on your browser or mobile device - please consult your browser's documentation or help page. Not accepting cookies may make certain features of our Services unavailable to you.
We are committed to providing you choices to manage your privacy and sharing, however, we do not recognize or respond to browser-initiated Do Not Track signals, as the internet industry has not fully developed Do Not Track standards, implementations and solutions.
We also allow third parties to collect information about you through Tracking Technologies. To learn more please visit our Cookie Policy.
Non-Marketing Purposes
Where we have collected your Personal Information for nonmarketing purposes, we will retain and process your Personal Information for as long as it is necessary to fulfill the purposes for which it was collected. Thereafter, it will be disposed of in accordance with our retention and disposition policy and schedule.
Please note that Applicable Laws may require us to retain certain portions of your Personal Information after you have stopped using our Services, and we may also retain your Personal Information to resolve disputes and enforce our agreements with you or for other legitimate interests such as fraud prevention, or responsible gaming reasons. We may also delete certain Personal Information as part of our record-keeping practices, provided we are not under a legal obligation to keep it, and we disclaim any liability that may arise from us deleting such Personal Information.
Marketing Purposes
Where we have collected your Personal Information for marketing purposes, we will retain and process such Personal Information until you ask us to stop such processing. Please note that we may require up to 72 hours to implement your request and stop such processing. With regard to AI bot calls, you acknowledge and accept that we have up to 14 days in order to honour your opt-out requests. We will also retain information that you have made such a request in order to comply with it in future.
Please note that AI bot calls may be recorded or transcribed for quality assurance, compliance, training, and security purposes, and retained only for as long as reasonably necessary for those purposes in compliance with Applicable Laws and regulations.
This Policy applies to our Services, save for those portions of our Services where you are offered to accept a different Privacy Policy to govern the collection and use of your Personal Information by those portions of our Services and it does not apply to any third party websites, services or applications, even if they are accessible, downloadable, or otherwise distributed through our Services.
Our Services may include links to third-party websites, applications or services. We are not in any way responsible or liable for the content of such third-party websites and services (including their treatment of your Personal Information). We suggest that you read the applicable policies of such third-party websites and services.
You knowingly and voluntarily assume all risks of using any third-party websites, services or applications. You agree that we shall have no liability whatsoever with respect to such third party sites and your usage of them.
Security of your Personal Information is important to us, and we use commercially reasonable efforts to prevent unauthorized disclosure of your Personal Information or other data breaches. We have adopted a secure internet communication protocol TLS 1.2. This protocol involves encryption of your Personal Information during transmission over the internet. We store your Personal Information on encrypted hard drives to provide an additional layer of security. Our Services are hosted with website identification authorities so that your browser can confirm our identity before any personally identifiable information is sent. Our secure servers protect this information using advanced firewall technology. We also employ other technical and organizational measures to protect the availability, confidentiality, and integrity of your Personal Information and to prevent unauthorized access, according to the appropriate risk assessment.
Although we take reasonable steps and employ appropriate security measures to safeguard your Personal Information, the internet is not completely secure. We advise you to follow these rules to reinforce the security of your Personal Information:
In case of any suspicious activity or security incidents, please report this immediately via email to dpo@on.betinia.com.
Please note that no security measures are able to give an absolute guarantee against potential data breaches. Should any incident that materially impacts your Personal Information occur despite our measures and efforts, we will notify you, iGaming Ontario within 24 hours (when feasible) after becoming aware of any breach, and any other entity as may be required by Applicable Laws, and we will aid iGaming Ontario and cooperate fully with iGO and any related authorities in breach management and the handling of any results from a breach and keep a record of any such privacy breach to the extent required by Applicable Laws.
We reserve the right to amend this Policy at any time at our sole discretion, therefore please re-visit this page frequently. We will notify you of substantial changes to this policy, either by email or through the Website interface when you first access our services after the change. Such substantial changes will take effect fourteen (14) days after such notice was provided on any of the above-mentioned methods. Otherwise, all other changes to this Policy are effective as of the stated “Last Revised” date, and your continued use of our Services after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes. Any changes in activities that require your explicit consent will be notified to you and you will be required to explicitly accept changes and renew your consent, before being able to access our Services.
If you have a concern or complaint regarding this Policy, our privacy practices, or the treatment of your Personal Information, please submit it to us at support@on.betinia.com or by following our regular complaint process available on the Website via the Complaints Page.
We may require you to confirm your identity or provide additional details to be able to respond to your complaint. We will endeavour to respond to your complaint within reasonable time. In certain cases, we may require up to ten business days after we receive all the required information to respond to your complaint.
If you are unsatisfied with the resolution of your complaint by us, you have the right to lodge a complaint to:
The Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400 Toronto, ON M4W 1A8
To exercise any of the rights set out herein in the “YOUR RIGHTS” section of this policy or to address any comments or inquiries regarding this Policy, the information we collect about you and how we use it or our compliance with data protection laws, please contact our Privacy Officer by email at dpo@on.betinia.com, by phone at (+356) 27369050, or by post at Quad Central, Q3 Level 3, Triq l-Esportaturi, Zone 1, Central Business District, Birkirkara, CBD 1040, Malta.